Contact Us
Got a question about a review, spotted something out of date, or want to flag a new casino not on Gamstop for us to look at? This page tells you how to reach us and what we can actually help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message and aim to reply within a couple of working days, though busier periods can mean a slightly longer wait.
What we can help with
- Corrections or updates to a casino review, offer or editorial rating
- Suggestions for a new casino or site not on Gamstop to research and rank
- Questions about how we assess and score the operators listed on this site
- General feedback on the site, its content, or how it could be more useful
What we can't help with
We're an independent review and comparison site, not a casino operator. That means we can't process deposits or withdrawals, resolve account disputes, verify your identity documents, or answer questions about a specific bet or bonus balance. Those matters sit with the individual casino's own support team, since each site listed on this page manages its own accounts, payments and customer service independently of us.
If a dispute with an operator isn't going anywhere through their support channels, it's worth checking the terms and licensing details published on that casino's own site, since remedies and complaint procedures vary by operator and jurisdiction.
Sharing your experience
If you've played at one of the sites we cover, your feedback genuinely shapes how we score and rank them. Tell us about signup speed, how withdrawals actually played out, or whether the bonus terms matched what was advertised. We factor real user experience alongside our own research when we revisit and update our rankings.
Before you get in touch about self-exclusion
If you're reaching out because you're reconsidering a self-exclusion decision, it's worth reading our Responsible Gambling page first. It covers how self-exclusion schemes work, what support is available, and things worth thinking through before deciding to gamble again. We're not able to offer personal advice on your specific circumstances by email, but that page points to resources that can.
Looking for something else on the site
If your question is really about which casino to pick, how our ratings work, or what to expect from sites outside the Gamstop scheme, you'll likely find the answer faster on our main Non GamStop Casinos guide than by waiting for an email reply. You can also read more about who puts this site together on our About Us page, or check the site's Terms and Conditions for how we operate and how we're funded.
A note on commercial relationships
Non Gamstop Casinos may earn commission when readers click through to certain casinos listed on this site. This doesn't influence which operators we cover or how they're ranked — our editorial assessments and any correspondence you send us are handled independently of any commercial arrangement.
All gambling content on this site is intended for adults aged 18 and over.